Return And Refund Policy

At Abaya Fusion, we strive to provide our customers with high-quality products and excellent customer service. We understand that sometimes, a return or refund may be necessary. This Return and Refund Policy outlines the process and conditions for returning or refunding an item purchased from our store.

Returns

If you are not completely satisfied with your purchase, you have 5 days from the date of receipt to request a return. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with all tags attached and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are not eligible for return.

To initiate a return, please contact our customer service team at abayafusion@outlook.com. They will provide you with further instructions and a return shipping label, if applicable. Please ensure that you include the receipt or proof of purchase with your return. Items returned without prior authorization or missing original packaging may not be accepted.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If the return is approved, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Refunds

If you believe that your item is defective, damaged, or you have received the wrong item, please contact us immediately. We will evaluate the issue and make it right. If a refund is deemed necessary, we will notify you once we have received and inspected the returned item. If the refund is approved, it will be processed within 10 business days and credited to your original payment method.

Please note that we are unable to accept returns or issue refunds for sale items or gift cards.

European Union 14 Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The item must be in the same condition as when you received it, unworn or unused, with all tags attached and in its original packaging. You will need to provide the receipt or proof of purchase. Once we receive and inspect the returned item, we will process the refund within 10 business days.

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at abayafusion@outlook.com. We are here to assist you and ensure your satisfaction with your Abaya Fusion purchase.