Policy
Welcome to Abaya Fusion! We are committed to providing our customers with a seamless shopping experience and ensuring their satisfaction. To achieve this, we have implemented the following policies:
Refund Policy
At Abaya Fusion, we offer a 2-5 days return policy. This means that you have 2-5 days from the date of receiving your item to request a return. To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached, and in its original packaging. Please ensure that you include the receipt or proof of purchase with your return request.
To initiate a return, please contact us at abayafusion@outlook.com. Our customer service team will provide you with a return shipping label and instructions on how and where to send your package. Please note that we cannot accept returns without prior authorization.
Upon receiving your return, we will inspect the item to ensure that it meets our return policy criteria. If your return is approved, we will process your refund within 10 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
If you have any questions or concerns regarding your return, please do not hesitate to contact us at abayafusion@outlook.com. We are here to assist you.
Damages and Issues
It is important to inspect your order upon receipt. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will evaluate the issue and make it right. Your satisfaction is our top priority, and we will work diligently to resolve any problems that may arise.
Exceptions / Non-Returnable Items
While we strive to accommodate all returns, there are certain items that cannot be returned for various reasons. These include perishable goods, custom products, and personal care goods. Additionally, we cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about the eligibility of your item for return, please reach out to us for clarification.
Please note that sale items and gift cards are non-returnable and non-refundable. We appreciate your understanding in this matter.
Exchanges
If you wish to exchange an item, the fastest way to ensure that you receive the desired product is to return the item you have and make a separate purchase for the new item. This will expedite the process and allow you to have the item you want without delay.
European Union 14-Day Cooling Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. To exercise this right, please ensure that the item is in the same condition as when you received it, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Contact Us
If you have any further questions or require assistance with our policies, please do not hesitate to contact us. Our customer service team can be reached at:
Trade name: Abaya Fusion
Phone number: 7163460449
Email: abayafusion@outlook.com
Physical address: United States
We value your business and are committed to ensuring your satisfaction. Thank you for choosing Abaya Fusion!